Associate Director, Interaction

We are looking for an Associate Director, Interaction Design to join our London studio full time. Smart Design is one of the top experience design firms in London.

At the Associate Director level we are looking for a blend of design excellence, enthusiasm to lead teams, mentor staff and lean in to business development and thought leadership opportunities. He/she will wear many hats, and will always be part of a team – they may be paired with an industrial designer, a business designer, a prototyper, a researcher, or any mix of the above. The Associate Director, Interaction will have the primary responsibility of designing how people interact with the product across industries and client categories.


  • Act as a Team Lead for Interaction led projects. Depending on program wide ranging responsibilities could include user research, competitive research, experience strategy, user interface design, logic and information architecture, storyboarding and storytelling, and clearly presenting your thinking in an engaging way to clients.
  • Mentorship of staff defining responsibilities and expectations for report-tos, and project team members, providing project guidance and helping their professional growth.
  • Assist with Business Development efforts as needed, acting as the content lead for Interaction Design and developing points of view for pitches or leading internal projects used for Marketing purposes.
  • Develop thought leadership pieces in forms of blog posts, articles, or speaking engagements.

Naturally, you have

At least 10+ years’ interaction design experience.

A passion for creating things, solving complex problems and working collaboratively and bravely.

You can understand complex systems and the relationships among people, services, and products.

You have an ability to find the simplicity on the far side of complexity.

You aren’t afraid of sharing raw ideas or building on other’s ideas. You don’t hold your own concepts more precious that another’s concept.

You can nimbly move up and down the ladder of abstraction, seeing the big picture while being able to get the details right.

You have strong knowledge and experience in user-centered design with a focus on digital platforms.

You hold yourself to the highest standards of design and innovation consulting work, with a continual focus on what is best for the client, the user, and Smart.

You are excited about new technologies, and how they can be folded into meaningful solutions. As a bonus, you are up to date with technical developments (both from a software and hardware perspective) and are naturally curious about, and can advise on, the latest technology.

You love working with a team, learning from them, creating with them, and sharing with them

You can think on the fly with a pen in your hand. Or with post-it notes. You can explain an idea with a sketch or a story.

You believe in rapid and iterative prototyping as a method of learning and have proficiency in tools whether that is in HTML5 or a combination of tools (e.g., Sketch + InVision).

Programming skills a bonus (C, C++, Javascript etc.) 

Proficiency in standard design tools: Sketch, Illustrator, PowerPoint, Photoshop, InDesign, Balsamiq, Omnigraffle, etc. 

Familiarity with physical prototyping tools such as Arduino or Raspberry Pi is a plus.

Excellent communication and presentation skills and have desire to share what you know.

Capable of empathy. Great design is based on understanding other people, how they behave, what they care about, what they want to achieve, and how they work.