Banking is always about people.
We pay bills online, move money via our smartphones and make purchases by swiping a mobile card reader. Yet despite these rapid technological advances, which have revolutionized financial services, our relationship with money remains deeply personal.
Money makes the world go around
Whether a bank today is around the corner or on a website, dealing with money and finances is a constant in our lives, for schools loans and marriage, home ownership, raising a family and of course for retirement. As designers, we see opportunities for this relationship to grow richer and become more valuable.
A more valuable experience
Our work with financial services clients is viewed through the lens of personal financial wellbeing. In an industry where service is critical, every customer touch point has the potential to inspire long-term loyalty and earn trust, especially when life takes an unexpected turn. We never forget that our digital banking experiences and offline services help people manage their money – and their lives.