Heather Martin to speak at Global Conference
This fall, Heather Martin will be speaking at the Future Travel Experience Global Conference in Las Vegas, highlighting Smart’s work on the personalized in-flight passenger experience and digital technology’s potential to revolutionize the airline sector.
The ‘Up in the Air’ stream of the conference will focus on the future onboard passenger experience and explore the next generation of in-flight entertainment, connectivity, cabin design, passenger comfort, crew empowerment, as well as in-flight personalization.
Heather will bring her expert perspective on the transportation and travel sector. Unique insights will be shared on avoiding innovation pitfalls and roadblocks, and what airlines need to prioritize in order for disruptive innovation to truly take off.
As Smart’s VP of Design, Heather leads multidisciplinary global teams on large-scale UX and service design projects across all industry sectors.