Service Design Network:

Amplifon CX Transformation wins at SDN


Amplifon CX transformation won at the 2021 Service Design Network Awards for Best Commercial Project! Amplifon aims to help people live better, fuller lives by reducing the burden and social stigma of hearing loss. Together, Smart Design and Amplifon defined a new global customer experience that that enabled people to seek help sooner, find the right products, and support them on their hearing journey.

The client has led the hearing health market for decades as a holistic provider of devices, diagnostics, and support services. With the threat from new competitors emerging from adjacent categories, and shifts in regulation and technology, the client needed to be at the forefront of innovation to ensure its future position in the category.

Read the Amplifon case study.

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Oct 2021