Reimagining the workplace: A working mom’s perspective

People Operations Director

Design companies and management consultancies alike are making huge investments to redesign the workplace of the future. From Apple’s new ring-shaped campus and versatile urban co-working spaces, to the introduction of Robobosses and artificial intelligence, each workplace will be crafted to be the most flexible, tech-savvy, productive and profitable. Today, in comparison to years past, there is also a keen interest in a workplace that encourages diversity and fosters the wellbeing of their employees.

Wellbeing = increased productivity = increased profit. It’s a simple equation.

Yet even though the conversation has started to change, one aspect of modern working life is continually overlooked. Despite many forward-thinking companies employing a range of new human-centered practices aimed at delivering on this equation, they fail to appropriately recognize the unmet needs of new mothers.

Most workplaces haven’t gone through a significant redesign in decades, an era when far fewer working moms were employed full-time. For the few that have, even they often miss the huge opportunity to positively improve the wellbeing of some of their most efficient and productive employees.

How does your mother’s room stack up? Does your workplace even have a space for mothers to pump or breastfeed in private?

Breastfeeding is a personal decision. Some view it as natural and beautiful, and while I enjoy those moments of beauty, there are isolated moments that are exactly the opposite. Feeding another human with your body can feel surprisingly bizarre, and pumping exacerbates those feelings for me. As a mother of 2, I’m not a first-time mom learning how to (literally!) balance my laptop as I pump. I am also not an expert. However, experience has made me comfortable enough (although by no means comfortable), to notice the realities of the pumping mother. I feel lucky to work for a company that values work/life balance, provides 12 week’s paid parental leave, and also offers a private space to pump.

However, I often wonder, as experiences get more personalized, more efficient and more delightful in our everyday, why do women accept so little from our experience using a “mother’s room?” How might we positively impact a nursing mother’s workday?

The law requires employers to provide a place that is not a bathroom. It must be completely private so that no one can see inside the space. From a regulation standpoint, this is a low bar. Employers are not required to create a permanent space for breastfeeding employees, and some offer an empty office or storage area. While I recognize many workplaces do not have unused space, that does not mean a multi-purpose area cannot be better outfitted.

As a design company, we want to make breast pumping one less issue for women to worry about, helping them to go about their working day with more confidence. Leveraging our human-centered design approach, we spoke to nursing mothers inside and outside of Smart. Cost and space aside (because it may not be feasible to place a sink in every room), there are easy changes that bring marked improvements to the experience:

The name

Language means a lot, whether intentional or otherwise. If it’s a dedicated pumping space, a “mother’s room” makes sense. When it is a multi-purpose space, titling it a “pump” or “mother’s” room can be uncomfortable. Awkwardness ensues when a non-nursing employee tries to book the “pump” room.

The locking mechanism

The room should lock – period. Having been walked in on and accidentally interrupted others, installing a lock in our mother’s room after my first child was a welcome change. And yet, now that I’ve been pumping for several months my second time around, I wonder – couldn’t we do better? Some doorways have a locking mechanism that show status outside the door and give some tactile indication that it’s locked from the inside (e.g. on an airline the lights are brighter when appropriately locked). Whether it is showing occupied vs. vacant on both sides, dimming the lights when unlocked, or another yet-to-be-designed method, why isn’t there an easy prompt to reassure the user it’s locked?

The furniture

It’s recommended to have a flat surface to put your pump on. But every woman we spoke to is multi-tasking. Whether bringing a laptop, printed physical notes or using their smart phone, having a second surface (and one that is higher and ergonomically appropriate for the height of the chair) would make it easier on our back and more efficient to get work done. A plush recliner, couch or rocking chair made to look like a nursery makes for a nicely decorated room, but we are not nursing an infant. We are sitting up straight, attached to a small black box and hoping to check some items off our to-do list.

The layout

The function of the room must be considered, and recognize that it may not follow conventional furniture placement. From our research, most rooms are designed with the furniture against a wall facing the door. From personal experience of being walked in on (back to #2!), I’ve since learned to turn the chair around so that my back faces the entrance. There’s value in having the chair face away from an entry point to feel less exposed in an already vulnerable situation.

A small refrigerator

This is a nominal cost and makes a huge difference. It’s not just keeping our breast milk separate and protected. Or keeping other employees comfortable that our breast milk is not in the fridge with their leftovers. When I returned to work with my first child, I worried about the time lost to not only pump, but clean my supplies in between each session. Having a dedicated fridge often eliminates that need. As long as your supplies remain refrigerated and sterile, you can use them again later in the day.


We must challenge our long-held assumptions about what the working mom wants and truly needs. The women we spoke to are not using this time as a ‘break’. Quite the contrary. Pumping is an interruption in our day. These small investments that companies can make are seemingly simple, but they can and should inform how to best support a nursing mother in the workplace. While breast feeding is personal, we can help make every woman’s personal choice a little easier. A little better. And isn’t that what design is all about?

Article illustration by Pierre-Louis Chardon