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Sean O’Connor
August 8, 2016

Smart Salon: The Design Capable Company, London

Design is going to change the face of your business, no matter what business you are in. As category after...

Redesigning our Banking Relationships
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Jessi Pervola
May 7, 2015

Redesigning our banking relationships

Yesterday, I called one of my banks for help in making a small transfer. It should have been an easy...

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Richard Whitehall
January 13, 2015

New year, new relationships

This is the time of year we cast aside the past and look toward the future with a fresh perspective....

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Smart Design
April 25, 2013

Redesign a joint bank account, save a marriage

We hear again and again that conflict over money is the number one cause of divorce. It’s such a difficult...

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Gordon Hui
April 25, 2013

TEDxAsylumHill: money and marriage

At a recent innovation-focused TEDx, I spoke about a new initiative at Smart Design to understand how couples can more...

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Smart Design
December 2, 2011

Your customer doesn’t trust you anymore

Back in the day, banks took up entire buildings. They had classical architecture, marble columns and massive, thick-walled safes....

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Smart Design
December 1, 2011

Money matters

How you build your brand and deepen customer engagement is changing. More and more, this is happening ‘bottom up’...